Client services
A few things,
before we begin.
Useful answers for choosing, selling and keeping track of your next watch.
Buying a watch
Is the watch still available?
Contact the team with the watch reference to confirm current availability and the latest price before making arrangements. Explore the collection.
Can I see more photographs?
Ask for current photographs of the specific piece and any detail you would like to inspect. Confirm condition, box, papers and any service history available. Read our authenticity questions.
Can I visit in person?
Contact the team before travelling to discuss an appointment and meeting arrangements. Luxury Perpetual does not have an official showroom. Arrange a conversation.
What warranty comes with a watch?
Ask for the provider, duration and written scope of any coverage for the individual watch before purchase. Explore warranty questions.
Selling your watch
How do I start a selling enquiry?
Share the brand, model or reference, condition, and what accompanies the watch. Photographs help the team understand the piece. Start with your watch details.
What happens after my enquiry?
Discuss the proposed next steps with the team. Ask them to confirm any inspection, offer, payment and handover terms before you agree to proceed. Explore the selling process.
Delivery & aftercare
Can you deliver to my destination?
Provide your destination and watch reference so the team can confirm available arrangements and a quote. Discuss delivery.
What are the return arrangements?
Ask for the return and cancellation terms applicable to your proposed sale in writing before committing. See the questions to resolve about returns.
Saved watches
Do I need an account to save a watch?
Saved watches stay in your browser without registration. Browser restrictions or clearing site data may remove them. Open saved watches.
Does saving reserve the watch or its price?
A saved watch is a shortlist entry. Contact the team to confirm current availability, price and arrangements. Enquire about a saved piece.
Can I see my saved watches on another device?
Your wishlist uses local browser storage. Your list does not synchronise across devices or browsers. How browser storage works.
A question in mind?
Speak directly with our team about a watch or your arrangements.