Client services
Know the coverage.
Keep the confidence.
Warranty information should belong to the watch, with the terms made clear before purchase.
What cover accompanies this watch?
Ask whether the individual watch has any remaining manufacturer warranty or a separate dealer warranty. Request the provider, duration, start or expiry date, and supporting documents where available.
A brand name or a set of papers alone should not be treated as confirmation of current coverage.
What is included?
Request the written terms for any offered warranty, including what is covered, any exclusions, servicing requirements and the process for raising a claim.
Confirm who would assess the watch, where any work would take place and how transport or other charges are handled before you agree to a purchase.
Need help with your watch?
Contact the team with the watch reference, purchase details and the issue you have noticed. Include any warranty documents you hold so the applicable arrangements can be reviewed.
Any applicable statutory rights remain unaffected. Contact the team.
A question in mind?
Speak directly with our team about a watch or your arrangements.