Client services
From our hands
to your collection.
Discuss the destination and arrangements for the watch you are considering.
Where would you like it sent?
We arrange fully insured delivery through DHL or FedEx. Typical transit is 2–3 business days after dispatch, subject to destination and customs. Include the watch reference and destination in your enquiry. Ask the team to confirm whether delivery can be arranged there, along with the available method and any collection arrangements.
Before you agree
Request a written delivery quote that identifies the delivery charge, expected dispatch and arrival timing, insurance arrangements, and any signature or identification requirements.
For an international destination, ask who is responsible for customs clearance and any applicable charges. Confirm the complete arrangement before payment.
When your watch arrives
Ask how the handover will work and whom to contact if a parcel is delayed, appears damaged or does not arrive as expected. Keep the order and delivery correspondence available when contacting the team.
A question in mind?
Speak directly with our team about a watch or your arrangements.